“Sometimes you have to shrink to grow!”

DAKLOUCHE

PERFORMANCE OPTIMIZATION

Continuous improvements in SOPs is vital for survival in todays competitive markets. Internally we focus on Operations
Excellence (Human, Value & Flow Dynamics) whilst externally we listen to the pulse of the market
(Customer Satisfaction & Service Standards Audits)

OPTIMIZING INTERNALLY & EXTERNALLY FOR OPERATIONS EXCELLENCE

  • Cust. Satisfaction Indexing

  • Post Airing Ad Impact Studies

  • Mystery Shoppers Service Coaching

  • Real-Time EPOS Data Analytics

  • Terminal Port Optimization

  • Sales Performance Optimization

THE ART OF EXECUTION

We discover built-in inefficiencies: Is thecustomer journey seamless? Are our wastage& returns Ratio higher than Industry Norms? Are employees motivated & aligned on the Company Vision & Objective?Is our on-the ground performance increasing Customer Satisfaction? Does the business need Financial Restructuring?Are all our Direct /Indirect investments payingout / The satisfaction of the keyStakeholders / Investors? PROCESSFACTORS HUMANFACTORS FINANCIALFACTORS